The Quality Index research study provides evidence
MILWAUKEE-The Quality Index research study, conducted by the American Society for Quality (ASQ), and derived from the American Customer Satisfaction Index (ACSI), provides evidence of a dramatic drop in service quality along with an apparent stabilization in product quality. In most industries, quality improvement has failed to keep pace with customer expectations, indicating that there is significant room for opportunity in both sectors to improve business results through better quality systems and processes, according to the study.