The most fundamental element of a good quality system is people who care.
I'm always asking myself what are the key elements in a truly good quality system. While I'm a strong believer that the concepts in the quality profession's Body of Knowledge is fundamental to having an excellent quality system, there is a deeper and more core aspect that makes a quality system excellent. Over time, I've decided that the core element is people who truly care about what they are doing and the product they are producing.