Gladwell, best-selling author of The Tipping Point and Blink, emphasized "the power of thinking without thinking," the subject of his latest book. He highlighted the power of snap decisions, and illustrated how these first instincts deserve more credit than most people usually give them.
Chowdhury stressed the importance of listening to the customer, enriching the business environment and developing leadership. "Whatever you did yesterday, do it better today," Chowdhury says.