The software can monitor customers and vendors, and locate complaints, documents, management reviews, audits, company personnel and equipment. Companies often start out by keeping track of information with homegrown spreadsheets or software systems. These may work for at time; for small companies, they may be all that it necessary to keep employees up-to-date on the latest document changes. As companies grow, however, it becomes increasingly important-and difficult-to stay on top of the trends and changes in the business. If employees have to spend hours looking for documents or files in order to respond to customers’ requests, it may be time for a change.
However, many companies are reluctant to shell out money on elaborate document control systems. But, as soon as errors result that could have been eliminated with an automated system, companies may decide to take action and use document control. Investing in a system may prove to
be a business advantage.