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Customer Ultra Machining Company utilizes a quality performance management solution designed to improve the quality of products, the efficiency of processes, and allow for better control of a company’s operations.
Since 1968, Ultra Machining Co. (UMC) has steadily grown into one of the premiere manufacturers of precision machined parts and assemblies for the aerospace and medical device industries.
As business rapidly grew, UMC was outgrowing its manual systems in many areas. The initial focus had been to upgrade their finance and inventory systems with an Enterprise Resource Planning (ERP) package that could grow with them and meet the needs of their diverse industry clientele. However, when a 35-year employee who had been the heart and soul of their quality operation announced retirement, UMC quickly broadened their focus to include an integrated quality system to replace the intricate quality processes that were second nature to the veteran.
UMC’s paper-based quality system, though unsophisticated in its outward appearance – was actually a highly integrated quality operation due to the intellectual capital of a key employee. The quality employee bridged the gap between departmental stovepipes and integrated the various functions, which contained years of inherent processes, engineering details, inspection documents, equipment history, calibration maintenance stats, employee skills and basically every other document used to run their business. These documents were scattered throughout the plant and were at risk of being rife with transcription errors that lead to time-consuming, costly errors and non-conformances, as well as issues with audits.
With the departure of their key veteran employee, it was critical for UMC to obtain a turnkey quality management system that covered all areas of quality, was highly integrated and worked well with their chosen ERP system. In addition, it was crucial that both systems have a proven success record in both the aerospace and the medical device manufacturing space.
Choosing Epicor and IQS to Achieve Quality Objectives
