If Everyone Supports Improvement, Why Isn't Everything Getting Better?
A number of years ago it was my pleasure to become acquainted with Philip B. Crosby, author of “Quality is Free” and a number of other books on quality and leadership. I was so inspired that, in 1985, I attended his Quality College in Winter Park, FL, for a highly informative week. At the session, we received a binder full of material that I have kept over the years.
Recently, in preparation for a presentation to a group of quality manager students, I was flipping through the Crosby workbook and was struck by his focus on quality improvement. He stated that “In all these years of struggle I never met anyone who was against quality improvement.”