Culture is the common language and values put into action
When we talk about a culture, we refer to the values that are shared through stories told throughout the country, state or neighborhood. For a successful organization, a culture has been built around common language used to talk about how it meets—and exceeds—customer needs. A culture of quality.
ASQ and Forbes Insights explored a culture of quality in part because the 2013 Global State of Quality Research (ASQ and APQC) clearly stated that a culture of quality was viewed differently throughout the world.