Does Your Organization Have an Unrelenting Pursuit Of Quality?
Alot has been written about the definition of quality and just about every organization has its own definition. In many cases the definition becomes something that is measured against a standard but that typically falls short of the target because quality is much more complicated than a textbook definition.
Most quality gurus also have their own definition of quality but we’ll focus on two. Was Joseph M. Juran or Philip B. Crosby right about their definition of quality? Is quality “fitness for use” (Juran) or is it “conformance to requirements” (Crosby)? Well, a simple response is “yes,” but only in the broadest terms. It is necessary to be more explicit. Consider the following.