Jim Smith will make you believe in training. During his long career at Caterpillar, he signed up for every course he could, worked his way from the shop floor to senior management, and eventually developed training courses for others at the company. “I saw early on that training was going to be my way up the organization,” says Smith. Since retiring from Caterpillar, he has continued to offer training courses. In addition, he was named the 2007 QualityProfessional of the Year, and received ASQ’s E.L. Grant Medal this year.
The goal of training is to become more proficient at a skill.