Almost nothing gets done without software. Companies use it to track inventory, processes, and of course, communicate. How did we function without email and apps? As consumers get used to having easy and instant communication tools, manufacturers have done the same. Web-based technologies like the Cloud, Big Data and the Internet of Things continue to attract attention. In addition, the idea behind quality software has changed. Today, the role of software has branched out to include metrics on how quality is improving processes and even tracking how products are doing in the field.
Manufacturers have an opportunity to get more customer intelligence through their products.