It shouldn’t come as a surprise, but even after all these years the ISO9001 quality management system (QMS) requirements still come under attack and mostly from those in the quality profession. I recently read another super critical appraisal of ISO9001 from someone who commented they were on the “front lines.” I’m not sure what front lines they’ve been on, but it’s obviously not the same ones I’ve been on.
My experience with ISO9001 goes back to 1987 at a key division for a major company—so the journey has been a long one. I continued to be involved with ISO9001-based quality management systems for another 22 years that included corporate oversight and support of more than 60 registered facilities at a Fortune 50 company.