When faced with most problems dealing with processes, products, or service, quality professionals typically implement two types of remedial actions which were handed down to us by experts like Dr. Joseph M. Juran, Dr. Frank Gryna, et al. “Control of nonconforming product” and “root cause analysis with corrective action” are two separate and essential processes.
Upon discovery of nonconforming product a myriad of things should happen. The three immediate actions are to (1) ensure no more nonconforming product is being produced until resolution is determined, (2) ensure all nonconforming material has been contained, and (3) answer the question, “What is to be done with the segregated material?”