It’s intended to extend the benefits of a quality system.
Whether your business has a 50-year history or just opened last year, you need to make sure you have a system of sustained success. ISO Q9004: Quality Management Systems–Managing for the Sustained Success of an Organization “provides guidance to management for achieving sustained success of any organization in a complex, demanding, and ever-changing environment.”
With organizations completing ISO 9001:2015 updating by the fall deadline, ISO 9004 readies to be reintroduced in an updated version. With these two updates in full swing, it appears an opportune moment to compare these quality management system (QMS) standards and offer insight into the ISO 9004 update.