Continuous Improvement occurs when the processes allow for change.
"Quality improvement will result from people improving their processes and from management improving the system," says Thomas Pyzdek, ASQ Fellow.
Improvement occurs when the processes allow for change. But, the processes won’t improve without the people making the effort to change them. While improvement is the job of the quality “people,” it can often feel that it always falls on your shoulders. The burden gets tiresome but not insurmountable. At these times, the best action is to stand up and be heard. Or, as Brenda Fisk, director, project management office, Software Quality Solutions, offered during an interview with ASQTV: “Get involved. Get involved right now!” She was addressing her response directly to new quality professionals, but these words are also applicable to quality veterans.