What are the characteristics of a quality leader? For many, leadership comes down to each of us identifying and searching for the characteristics that are most appealing to us. For instance, I spent a career with a company that was mostly Juran-centered but also had a significant Deming slant. At the core, the two approaches aren’t entirely opposite. Here we’ll focus on the Deming approach.
The basic tenets of Deming’s system of profound knowledge involve appreciation for a system, knowledge of process variation, theory of knowledge, and psychology.