The cost of quality isn’t discussed much. More often, the cost of poor quality hogs the limelight and the headlines. Cost of poor quality costs are believed to be 100% avoidable, and thus are assigned resources to expend extra attention and efforts to eliminate. Conversely, the costs of good quality (prevention and appraisal) are simply accepted as necessary evils, the cost of doing business.
But are they really? At a previous employer, I had an experience that made me question this notion.