Without a doubt, quality professionals are expected to be well versed in technical skills. Proficiency with the various quality tools and techniques is paramount for the quality professional to lead their organization to performance excellence. In the current environment, that’s just not enough to be truly successful.
Have you ever asked yourself why a certain quality engineer got promoted to quality manager over others more qualified? Why are some quality professionals more successful than others who are more technical and work just as hard? Why do some quality professionals get more done than others? What’s the difference between good performers and great performers?