Demonstrated by Dr. Joseph M. Juran’s Spiral of Progress, implementing quality is an evolutionary process. This point is so important that countless books and articles have been written on this subject.
Evolution applies to every aspect of quality implementation. It is attained by a step-by-step progression, one of walking before running, of modest success before major success. This requires a special understanding by management. It requires great patience and a mindset very different than the typical “by-the-end-of-next-fiscal year” mindset.