Most people would agree that quality is essential to have but difficult to execute. Among the many tools available, a quality management system (QMS) can provide a roadmap toward better quality. Without it, a company lacks direction. “The QMS is fundamentally how an organization does operate,” Colin Gray, president, Cavendish Scott Inc., said in an ASQ TV interview. “It’s a system for managing quality… It is the way our organization operates. And if you accept that, then it’s very easy to see the QMS really is the basic foundation for being successful as an organization.”
He went on to say, “It’s almost impossible to develop a quality system without thinking of where we as an organization want to be strategically.”