Communicating with employees is essential to quality and has a positive effect on the morale of any organization that can drive a positive culture. This approach is a two-way street that includes communicating information (outgoing) to employees as well as receiving input (incoming) information from employees.
Employee engagement is the result of good communication with employees. Some managers and leaders may need further clarification on the meaning of employee engagement and how it influences the organization. An "engaged employee" is one who is fully involved in, and enthusiastic about, his or her work, and thus will act in a way that furthers their organization's quality objectives. An engaged employee works with colleagues to improve performance within the job for the benefit of the organization.1 Employees should rank high on the list of stakeholders management considers critical to its success. According to Peter Drucker, the priority list goes in this order: Customer, Employees, Stakeholders, Suppliers (interested parties) ect.2