Good products don’t just happen. Quality depends on processes, and a process approach outlines the steps for success. Like so many elements of quality, it requires methodical attention to detail and planning. Unlike other aspects of quality, companies of any size can benefit from it. What varies is simply how you go about using it in your work.
According to ASQ, “Process view of work is defined as the understanding that work can be viewed as a ‘process’ that has inputs, steps, and output(s) and that interfaces with other processes within an organization. It is the overall awareness of the tactics and methodologies used ‘by an organized group of related activities that work together to transform one or more kinds of input into outputs that are of value to the customer.’”