When the subject of quality is discussed it’s a safe bet that many would suggest it needs to improve. Additionally, many consider that senior management is most responsible for that improvement.
One of the foremost authorities on this topic is the late Dr. Armand V. Feigenbaum. Dr. Feigenbaum, along with other quality professionals, has been quoted as saying “Quality is everyone’s job.” Others have challenged that, saying management is responsible. So, the question remains: “Just who is responsible for quality?”