Decisions are required all the time, both small and large. How to run a business? What to do about customer complaints? What should you have for lunch?
As you may have guessed, with the exception of lunch, gut feelings are not the way forward. Rather, data is king. Of course, this should be no surprise to the quality professional. Organizations should make sure data is accessible, accurate, and reliable. It should be gathered, analyzed and then of course, used. Decisions should be made based on it.