As promised, we continue last month’s column with seven more principles for an organization to manage an important asset—their people.
Very few times in history has this proven truer than what is happening today. Numerous stories have been documented where employees have taken important actions to safeguard the welfare of their coworkers and the public. Countless employees are working long hours, while maintaining a pleasant demeanor, to ensure the public is being provided quality service. Without these efforts, there would be chaos.