Almost all organizations set performance targets for departments and/or individuals to conduct their operations and to deliver products and services to their customers. Although managers attempt to ensure their processes can handle all the issues that may arise in their business, in today’s complex world, these processes often fall short.
Not surprisingly, when results do not meet targets, most organizations tend to blame people. This is sometimes done by asking what people should be doing better or wanting to know who did not do what needed to be done.