A Corporate Commitment to Quality Requires a Digital-First Approach
Four Trends Shaping the Next Gen in Quality Management
This will be the year that every company doubles down on technology-fueled experiences, operations, products, and ecosystems, according to Forrester. But it’s not just technology for technology’s sake. As this year has taught us, companies today understand that a digital-first mindset just might be the only way to keep quality on track, avoid the minefields that can jeopardize business growth and help companies push ahead in a post-COVID-world.
For these reasons quality management systems (QMS) are becoming front-line workers in the digital toolkit. Software-driven quality programs have been helping companies meet regulatory compliance requirements, as well as compliance to industry standards for some time, but it’s becoming much more than that. In fact, according to a survey conducted by ETQ in early 2020, two-thirds of organizations are moving away from quality as merely an operational compliance issue and treating it as a strategic business initiative. It’s moving away from a mere reporting and documentation tool, to a game changer that proactively identifies problems before they can impact the business.