As time progresses, we continue to learn a great deal about quality. We have embedded quality in our processes, our measurement systems, and even our relationships. Although we still have much to learn, one cannot help but marvel at the transforming impact of quality.
The staying power of the quality movement is due in part to the many levels at which it can be applied. Quality has something to offer the most philosophical visionary as well as the most pragmatic tactician. It may be experienced anywhere along a continuum ranging from basic common sense to a near mystical religious conversion.