Some doubt the value of KPIs (key performance indicators) as a tool for business or organization process management. The use of KPIs helps management make correct decisions. However, the way KPIs are used by most organizations is far from perfect. This paper helps evaluate and improve KPI management. This (PM)2 method can be applied to any organization, public or private, and contributes to the better management of a country as described by the authors in our SAC-Model. A paper describing the Society and Active Citizenship Model was recently published by the Quality Management Division of ASQ1.
All excellence models are designed to develop enablers and to achieve results. The SAC-model (Society & Active Citizenship Model2) also illustrates whether a country is well managed. Although working with KPIs seems obvious, it is not always easy to put KPIs in practice. Many people struggle to establish and monitor key performance indicators. Often, government organizations have difficulty finding, defining, and applying the correct indicators.