Consider the quality engineer at an appliance manufacturer who used to go on ride-alongs with the repair technician in order to learn how their product was performing. Today, the product itself can provide feedback to the manufacturer—with no in-person visit required.
This is just one benefit of implementing Quality 4.0 technology, says David Ryeson, Boston Consulting Group partner and associate director, manufacturing / Industry 4.0. Ryeson co-authored a 2017 Quality 4.0 study with Boston Consulting Group in association with ASQ and DGQ. While many things have changed—and there are plans to update the study—the ideas hold true today.