Quality professionals quickly learn that they need to deal with a barrage of situations where their expertise is required to intervene, provide perspective, or in some cases lead teams to come up with a solution.
These situations are going to keep coming; quality professionals need to have a foundation in place to deal with them effectively. A key aspect of this is to know about the organization’s strategic goals and the relationships with their people. An opportunity may be missed if the solution doesn’t come from a joint effort with the individuals who are directly involved in the areas we are tasked with improving.