Undoubtedly, you have heard—perhaps spoke—the first two statements. You are in the business of process improvement, after all. You want to be sure you have an effective quality management system (QMS).
I recently had a discussion with a business leader about quality management systems (QMS), their purpose, and importance to the core business infrastructure. Inevitably these types of discussions leads to whether a QMS is a “bureaucracy.”
It’s intended to extend the benefits of a quality system.
April 2, 2018
Whether your business has a 50-year history or just opened last year, you need to make sure you have a system of sustained success. ISO Q9004: Quality Management Systems–Managing for the Sustained Success of an Organization “provides guidance to management for achieving sustained success of any organization in a complex, demanding, and ever-changing environment.”