The plane landed, we began to taxi to the gate, and passengers started to shift in their seats. I took my briefcase from under the seat in front of me and placed it in the aisle. It’s a ritual I’ve repeated for years; I am sure everyone has their own process.
From calipers to micrometers, to indicators and all manner of gages and metrology equipment, there are literally hundreds of standard off the shelf solutions for measuring the vast array of parts that manufacturers make.
Manufacturing professionals in quality assurance and process improvement are not new to understanding the importance of quality. However, do they know the difference to be made in creating a culture of quality with regards to driving the policies, practices, and processes needed to accomplish an organization’s work?
Younger readers may be surprised to hear that the word plastic was once synonymous with cheap. Maybe that’s why Dustin Hoffman’s character was famously given the career advice to get into plastics in the movie “The Graduate.”
General Motors’ Senior Vice President of Global Quality and Global Customer Experience, Alicia Boler-Davis, is one of five keynote speakers who will present at ASQ’s 2014 World Conference on Quality and Improvement.