A  process flowchart is a powerful tool for sequencing each activity in a single process. This time-tested method allows everyone in the organization to be on the same page—or, more specifically, the same map. However, if you want to dig deeper into a process to determine inefficiencies and opportunities for improvement, consider a tool ideal for a more comprehensive scope than the classic flowchart. 

In the August 2013 “Speaking of Quality” column, flowcharts, process mapping and turtle diagrams were examined, explained and compared.

Process maps and flowcharts are essential for your QMS. However, these tools are mistaken for the same tool and used interchangeably.