Thinking big in terms of quality is the goal. Rather than the days of old where quality just meant inspection, not in real time and not easily accessible, today the concept of quality has moved beyond this concept.

All quality professionals, regardless of educational background and/or experience, will at times find a need to consult their network of resources to get answers to questions, determine how best to collect and analyze data, or resolve different interpretations of a given analysis. Recognizing this need, Quality is launching a new column entitled “Ask the Expert: An Interactive Q&A Section” with topics that come from readers.

Maybe it is not something you have thought much about, but a single action, taken now, can have significant consequences far into the future. This can be a blessing or a curse, depending of course on what the action is.

In some way, personal growth is almost always uncomfortable. However, refusing to grow is often, in the long run, much more uncomfortable.

I think we can all agree that the world is changing. We have all heard about disruption in the economy, technology, and even in the way we work and interact with others.

As promised, we continue last month’s column with seven more principles for an organization to manage an important asset—their people.

With more people than ever beginning to read what’s actually printed on calibration reports these days, what was supposed to bring clarity to measurements seems to be providing more discussions and arguments.

Adding new customers can create more unique AS9102 demands, thus stretching your limited resources even further. Often the prospect of adding yet another customer, and their unique AS9102 forms, further stresses your overwhelmed quality department. If this sounds all too familiar, here are five solutions to this problem.

With so much focus on customers, companies can lose sight of their most valued asset—their people—and the critical roles they play in the success of their organizations.  Organizations are the employees, and customer service and quality are dependent on these skilled, motivated people.

It was summer camp and I was 12 years old. The game was called “Capture the Flag.” The goal is for one of two teams to capture the enemy’s flag, and return it to their base. Our battlefield was spread over a huge forest with rolling hills.