The Quality Show
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The Quality Show
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Grace L. Duffy

Grace L. Duffy
President
Management & Performance Systems


Grace has 45 years of success in business and process management. Grace uses her experience as President, CEO, and senior leader to help organizations improve. She has 15 texts and many articles on quality, leadership, and organizational performance.


LEARNING THEATER PRESENTATION • October 27, 2021 • 2:00 PM - 2:30 PM

Assess, Improve, and Benchmark Using the BEST Method

The BEST method is an application-level approach to assessing whether a process is at the level of a Best Practice. The Best Practice can be used internally for continuous improvement or shared with other organizations in a benchmarking relationship. This Learning Session introduces the BEST method and shares an example of an assessment and worksheet that validates the existence of a Best Practice. The BEST method is a universal approach to identify the characteristics of a process that delivers excellent results.


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