I just finished reading Scott Dalgliesh’s comments in “Probing the Limits.” I want to commend him on his efforts in trying to improve the role of the quality profession in today’s business environment. My experience in this profession spans more than 25 years. I have managed and developed quality management systems, for both large and small companies, to various quality standards.
I am a passionate quality advocate. I totally agree with Scott that our profession needs to be revaluated and determined why we are considered a liability rather that an asset.