Root Cause Analysis in a World-Class Manufacturing Operation
When there is a production problem, root cause analysis can find a solution. Assuming that the question, "Why?" is asked often enough.
When faced with a manufacturing problem, quality professionals at world-class organizations typically implement two types of remedial actions, known as "control of nonconforming product" and "root cause analysis with corrective action." These actions are separate processes, both essential, which must not be confused with each other.
Control of nonconforming product answers the question, "What do we do with the product at hand?" This issue must be addressed immediately.