CANTON, MA-Instron, a provider of testing equipment designed to evaluate mechanical properties of materials and components, introduces its Partnership Support Agreement (PSA) for North American customers. The PSA is an exclusive, enrollment-only program that provides expanded support for laboratories during and after the warranty period of their Instron products.
Organized around remote, Web-based delivery of information, as well as one-on-one personal support, the PSA provides four options: Premier PSA for customers who require support after their warranty has expired; Legacy PSA for customers satisfied with their current version of software or who need support only for their Instron hardware; Custom PSA which covers the support requirements for users with custom or automation systems; and Alternative for occasional system support.