It's about the people. The best quality equipment, software and systems will not improve the products made in a factory if the right people are not in place.
The proof of that is demonstrated in assistant editor Michelle Bangert's article on page 62. She interviews Dr. Roderick Munro of RAM Q Universe, the winner of the 2006 Quality Professional of the Year award given by Quality Magazine. Munro lives, eats and breathes quality every day of his life, looking to continually improve not only the processes at the companies for which he consults, but in his personal life as well.