CaseStudy: Consistency Across a Global Organization
When Rockwell Automation Power Systems upgraded to ISO 9001: 2000, the independent ISO lead auditor noted a marked acceleration in the maturing of the quality system. This division of Rockwell Automation, headquartered in Greenville, SC, produces Dodge mechanical power transmission products and Reliance Electric motors and drives, as well as power systems technology that is used in industries worldwide.
Chip Williams, the company's director of quality, states that the QSi System from IBS America Inc. (Lexington, MA) deserves part of the credit in the process improvement because it unified quality practices across manufacturing facilities, increased administrative efficiency and provided the flexibility to meet a variety of compliance standards. Already ISO compliant, Williams realized the company needed one consistent quality system that could be automated and uniformly updated across the organization. The goal was to automate quality procedures, ensure information was recorded accurately and eliminate paper-based processes.