Mailbag: Simply A Step

Dear Editor,

I can see how ISO-9000 could be viewed as negative if that's the place at which a company chooses to stop progressing.

The ISO-9000 standard and certification process should not be viewed as an end state; it is simply a step in a much longer journey.

Our company became ISO-9001 certified in 1994 after being introduced to processes such as Continuous Improvement (CI), and Total Quality Management (TQM). We are now thoroughly entrenched in Lean, Six Sigma Green Belts and Black Belts, Six Sigma+ and Design for Six Sigma. I don't think you can ever stop getting better.

ISO-9000 for me has a fairly simple theme. Say it, Do it, Prove it! The standard calls for command media (Say it). The standard looks at the system (Do it right). And the standard asks for measurements (Prove it). These values are the basis for progressing to the next level, and should not be overlooked.

Bottom line for this company is "Don't stop there," keep pressing forward, and get everyone engaged and excited about quality and productivity!

Bob Zvonar
Honeywell Aircraft Landing Systems
South Bend, IN

Did you enjoy this article? Click here to subscribe to Quality Magazine. 

You must login or register in order to post a comment.




Karen Spencer, Clinkenbeard's quality manager, discusses what makes the plant stand out, advice for other plants, and looks to the future.
More Podcasts

Quality Magazine


2015 May

The May 2015 edition of Quality Magazine includes articles on cloud technologies, depth gages, ISO 9001, digital inspection and cool new products.

Table Of Contents Subscribe

Topics to Talk About

What topics would you like to see Quality cover more?
View Results Poll Archive

Clear Seas Research

qcast_ClearSeas_logo.gifWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Facebook2015_40 twitter_40px.png  youtube_40px.pnglinkedin_40px.png