Former President Richard M. Nixon often mentioned the "Silent Majority," a reference to the many Americans whom he believed supported his administration's policies but did not speak out. Nixon's critics, on the other hand, were often a quite vocal group.
I bring this up because I'm wondering if there might be a silent majority of Quality readers out there on the topic of ISO 9000. The response to my July editorial, "Eliminate ISO 9000?," was the heaviest that we have received in some time. I got lots of e-mails from readers about the piece, which reported the views of Scott Dalgleish, a quality professional who has been publicly critical of the impact of ISO 9000 on manufacturers, and has suggested that companies eliminate ISO 9000 altogether from their quality management systems.