For manufacturers who are focused on renewing ISO certification this year, it
is time to roll up the sleeves because there are significant differences between
ISO 9000: 1994 and ISO 9000: 2000. Many manufacturers are struggling because of
the ISO emphasis on continual improvement, the use of metrics to measure performance
and the proven involvement of top management.
Substantial benefits to the bottom line are possible if companies think beyond
hanging a new certificate on the wall and understand the potential value of the
revised requirements. Aligning processes around metrics that take into consideration
the planning, sourcing, making and delivering of a product will result in financial
benefits. The Supply Chain Operational Reference (SCOR) model can help a manufacturer
in translating strategic vision to tactics that can be implemented.
Many leading manufacturing companies were represented in the development of
the SCOR model as members of the Supply Chain Council, sanctioned by the American
National Standards Institute (ANSI).