New Approaches Needed for Improving and Measuring Automotive Quality, Says AIAG Survey
SOUTHFIELD, MI— The methods for measuring quality in the automotive industry are viewed as outdated and in need of replacement, according to the results of a new study detailed today by AIAG, a not-for-profit, member-supported organization that works with a wide range of global manufacturing companies and service providers to help them operate at peak performance. The analysis of the first-of-its-kind global quality survey, commissioned through J.D. Power and Associates and announced at AIAG’s inaugural Quality Summit in Livonia, MI, recommends significant changes to how the automotive industry measures, structures and improves quality.
“The automotive industry has made significant strides in improving quality over the past decade, as evidenced in the upward trends in published product quality and customer satisfaction surveys,” says J. Scot Sharland, executive director of AIAG. “However, continuous improvement is key to any manufacturing strategy, and AIAG is driving that discussion, using this study as a road map to identify likely trends as we reshape our vision of quality in the future.”