There's more than one way to implement quality--correctly or not
Searching over headlines, it is difficult to believe there is quality in American products and services. News accounts stress the negative—the quality failures that cost companies millions, cause consumers grief, and result in death.
Headlines blurt announcements of product recalls and safety violations. And while these stories might be about companies outside your industry, the lessons are universal for quality authorities in every industry. It is also from these stories that we understand how negligence and ignorance never justify a decision. Quality processes need to be in place and need to be taken seriously.