Last month I laid out “A Roadmap for the Future” which received a favorable reaction, therefore, I thought I might continue along this path on a subject that is important to every quality professional.
It’s no secret that the world is changing more quickly than anyone could have realized. Rapid technological advancements, an increasingly global economy, customer expectations for increased service and product quality, and the demands for efficiency and productivity gains across every industry will continue to influence our society. This will undoubtedly create problems in how to effectively deal with the massive changes.