It shouldn’t come as a surprise, but even after all these years the ISO9001 quality management system (QMS) requirements still come under attack and mostly from those in the quality profession. I recently read another super critical appraisal of ISO9001 from someone who commented they were on the “front lines.” I’m not sure what front lines they’ve been on, but it’s obviously not the same ones I’ve been on.
Do you feel confused with all the polls, etc., being thrown about these days? Don't feel bad, as not many really understand polls, but we can usually say the same for surveys or consensus. Heck, even marketing experts get them wrong a lot of times.
I had a discussion recently with someone who, for three decades, had been performing a statistical function at a large manufacturing company. He couldn’t understand why, in spite of excellent job performance reviews, his company had furloughed him indefinitely.
During my courses preparing quality professionals to successfully take certification exams offered by American Society for Quality (ASQ), one topic that constantly comes up is the challenge of getting organizational management to support quality initiatives.