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Home » Authors » Jim L. Smith
Jim L. Smith

Jim L. Smith

Jim L. Smith has more than 45 years of industry experience in operations, engineering, research and development and quality management. You can reach Jim at faceofquality@qualitymag.com

Articles

ARTICLES

QM 0222 CLMN Face of Quality Jim Smith 1170x658
Face of Quality | Jim L. Smith

Motives Are Important in Everything We Do

Jimsmith 200
Jim L. Smith
January 6, 2023
3 Comments

For many successful men and women in all walks of life, the key to success was that they were motivated more, at least in the beginning, by what was needed, or by what they felt they had to do, than thought of financial gain.


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QM 0222 CLMN Face of Quality Jim Smith 1170x658
Face of Quality | Jim L. Smith

Should Quality Professionals Focus on Soft Skills?

Jimsmith 200
Jim L. Smith
December 16, 2022
One Comment

Recently I had a discussion with a quality manager concerning the focus of quality and what skills are important to success. It centered on the degree of focus which should be placed on the quality tools versus people and teams.


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QM 0222 CLMN Face of Quality Jim Smith 1170x658
Face of Quality | Jim L. Smith

Workplace Culture Influences Employee Attitudes

Management Influences Attitude
Jimsmith 200
Jim L. Smith
November 24, 2022
No Comments

Although personal attitudes are influenced by core values, it is greatly influenced by management. Employee attitude about the product, about their work, about their managers, and about the organization will ultimately determine the quality of their work.


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QM 0222 CLMN Face of Quality Jim Smith 1170x658
Face of Quality | Jim L. Smith

Organizations Need Committed People to Succeed

Jimsmith 200
Jim L. Smith
October 15, 2022
5 Comments

Regardless of what you’ve been told, there is one truism for people who must earn a living. You can expect your employer to demand more from you.


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QM 0222 CLMN Face of Quality Jim Smith 1170x658
Face of Quality | Jim L. Smith

Dissatisfied Customers: A Few Principles to Deal With Unhappy Customers

Jimsmith 200
Jim L. Smith
September 15, 2022
7 Comments

Regardless of the business you have customers and some of them are unhappy. Coping with these customers is an inevitable part of everyday business life and how you deal with them is a predictor of success.


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QM 0222 CLMN Face of Quality Jim Smith 1170x658
Face of Quality | Jim L. Smith

Tips for Success, Part 2

Focus on the important actions to improve performance.
Jimsmith 200
Jim L. Smith
August 15, 2022
14 Comments

Most organizations have discovered that their future success hinges on reinventing themselves as a lowest-cost producer. One of the keys is to focus on actions that can impact real costs every day.


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QM 0222 CLMN Face of Quality Jim Smith 1170x658
Face of Quality | Jim L. Smith

Tips for Success, Part 1

Organizations should focus on important actions.
Jimsmith 200
Jim L. Smith
July 15, 2022
4 Comments

Most organizations have discovered that their future success hinges on reinventing themselves as a lowest-cost producer. One of the keys is to focus on actions that can impact real costs every day.


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QM 0222 CLMN Face of Quality Jim Smith 1170x658
Face of Quality | Jim L. Smith

Coping with Dissatisfaction

A few principles about unhappy customers.
Jimsmith 200
Jim L. Smith
June 15, 2022
5 Comments

Dealing with customer complaints presents a “moment of truth” in which frontline employees have one chance to provide a lasting impression that your organization really cares about treating them fairly and with respect.


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QM 0222 CLMN Face of Quality Jim Smith 1170x658
Face of Quality | Jim L. Smith

Quality Professionals Must Lead

Communicate the economic case for quality.
Jimsmith 200
Jim L. Smith
May 15, 2022
9 Comments

We should be more than adequately prepared to put forth an economic case for quality.


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QM 0222 CLMN Face of Quality Jim Smith 1170x658
Face of Quality | Jim L. Smith

Failure is a Myth

Don't let failure inihibity creativity.
Jimsmith 200
Jim L. Smith
April 15, 2022
5 Comments

In an age defined by technological innovations, creativity is prized more than ever. However, where does creativity originate? 


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