With so much focus on customers, companies can lose sight of their most valued asset—their people—and the critical roles they play in the success of their organizations.  Organizations are the employees, and customer service and quality are dependent on these skilled, motivated people.

The problem would go away only to return every few months. The manufacturing mystery continued for about seven months, with each failure costing $26 in raw material alone.

In these strange times, every industry around the globe has been affected by the coronavirus. And manufacturing is no different.