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Grace Duffy has over 45 years’ experience in successful business and process management. She has authored 15 texts, additional book chapters, and many articles on quality, leadership, and organizational performance. She is an ASQ CMQ/OE, CQIA, SSGB, and CQA. Grace is an LSS Master Black Belt, ASQ Fellow and Distinguished Service Medalist.
In management literature you will often encounter the concept of a best practice. However, until recently no method was available to assess a best practice.
There is rich opportunity for effective continuous improvement or sustainability in partnering the concepts of Cost of Quality and Theory of Constraints.
The recent Covid-19 pandemic reminded me of an opportunity working with a federal government agency where I was asked to train high level scientific professionals on the concepts of Cost of Quality.
