Grace L. Duffy has over 45 years’ experience in successful business and process management in corporate, government, education, and healthcare. Grace uses her experience as president, CEO, and senior manager to help organizations improve. She has authored 15 texts, additional book chapters, and many articles on quality, leadership, and organizational performance. She is a frequent speaker and trainer. Grace holds an MBA from Georgia State University. She is an ASQ CMQ/OE, CQIA, SSGB, and CQA. She is an LSS Master Black Belt, ASQ Fellow and Distinguished Service Medalist.